Last Updated: September 4th 2026
At Crystal Shop Canada, every order is packed with care and sent out promptly so your crystals and candles arrive safely and looking beautiful. Please read the information below before placing your order.
Shipping Policy
Processing Time
All orders are processed and dispatched within 3–5 business days of purchase. Orders are not processed on weekends or public holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Rates
We are happy to offer free shipping on all orders — no minimum spend, no exceptions. Whether you’re ordering one candle or a full crystal collection, shipping is always on us.
Where We Ship
Canada We ship to all provinces and territories across Canada via standard tracked shipping.
United States We ship to all US states. Please note that orders shipped to the United States may be subject to customs duties, import taxes, or brokerage fees upon arrival. These charges are the responsibility of the recipient and are not included in your order total. Crystal Shop Canada has no control over these fees and cannot predict their amount.
International We ship internationally via our DHL account to many countries worldwide. If you are located outside Canada and the US, please contact us at info@crystalshopcanada.ca before placing your order so we can confirm shipping availability to your country and provide an accurate shipping quote.
International orders may be subject to customs duties, import taxes, or restrictions depending on your country’s regulations. These fees are the sole responsibility of the recipient.
Delivery Estimates
Delivery timeframes after dispatch are estimated as follows and are subject to carrier and customs delays:
- Canada: 3–7 business days
- United States: 7–14 business days
- International: 10–21 business days
Please note these are estimates only. Crystal Shop Canada is not responsible for delays caused by carriers, customs processing, or circumstances beyond our control.
Damaged or Lost Orders
If your order arrives damaged, please photograph the packaging and the item and contact us within 48 hours of delivery at info@crystalshopcanada.ca. We will do our best to resolve the issue promptly.
If your tracking shows your order as delivered but you have not received it, please check with neighbours and your local post office first, then contact us and we will investigate with the carrier on your behalf.
Returns & Refund Policy
All Sales Are Final
Due to the nature of our products, we do not accept returns or exchanges. All sales are final.
Each crystal and candle is a natural or handmade item that has been carefully inspected before shipping. Because crystals are natural stones, minor variations in colour, size, shape, and pattern are normal and expected — they are not defects.
Damaged Items
We stand fully behind the quality of our products. If your item arrives damaged due to a fault in packaging or shipping, please contact us within 48 hours of delivery at info@crystalshopcanada.ca with:
- Your order number
- A clear photo of the damaged item
- A photo of the outer packaging
We will review your claim and, where appropriate, offer a replacement or store credit at our discretion.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery at info@crystalshopcanada.ca with your order number and a photo of the item received. We will arrange a resolution as quickly as possible.
Order Cancellations
Orders may be cancelled within 24 hours of purchase provided they have not yet been dispatched. To request a cancellation, please email info@crystalshopcanada.ca with your order number as soon as possible. Once an order has been dispatched, it cannot be cancelled.
Contact Us
For any questions about your order, shipping, or this policy, please get in touch:
Crystal Shop Canada 154 Main St W, Shelburne, ON L9V 2X8 Email: info@crystalshopcanada.ca Phone: +1 416-9933-984