Privacy Policy

Last Updated: 8/22/2026

Crystal Shop Canada (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit crystalshopcanada.ca (the “Site”) or make a purchase from us, in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our Site, you consent to the collection and use of your information as described in this policy.

1. Who We Are

Crystal Shop Canada is operated by:

Crystal Shop Canada 154 Main St W, Shelburne, ON L9V 2X8 Email: info@crystalshopcanada.ca Phone: +1 416-9933-984

If you have any questions about this policy or how your information is handled, you can contact us using the details above.

2. Information We Collect

We collect personal information in the following ways:

Information you give us directly

Contact details — name, email address, shipping and billing address, phone number
Account information — if you create an account, your login details and order history
Payment information — processed securely through our payment provider(s) (see Section 5); we do not store your full payment card details on our own servers
Order details — products purchased, order value, and any notes you provide at checkout
Communications — messages you send us through our contact form, email, or social media
Newsletter sign-up — your email address, if and when you subscribe to marketing emails

Information collected automatically

Device and browsing data — IP address, browser type, operating system, and pages visited
Cookies and similar technologies — used to remember your cart, preferences, and to understand how visitors use our Site (see Section 6)

We do not knowingly collect personal information from children. Our Site is not directed at, and not intended for use by, individuals under the age of 18.

3. How We Use Your Information

We use the personal information we collect to:

Process, fulfill, and ship your orders
Communicate with you about your order, including confirmations and shipping updates
Respond to customer service enquiries and requests
Send marketing emails, but only if you have opted in to receive them, and always with an option to unsubscribe
Improve our Site, products, and customer experience
Detect and prevent fraud, and protect the security of our Site and customers
Comply with legal and regulatory obligations

We will not use your personal information for any purpose beyond what it was collected for without obtaining your consent, except where permitted or required by law.

We do not sell your personal information. We only share your information with third parties where necessary to operate our business, and only to the extent needed:

Shipping carriers — to deliver your order (e.g., Canada Post or other courier services)
Square — our payment processor, to securely process your payment (see Section 5)
Website and hosting providers — who host our Site and store data on our behalf (e.g., our WordPress/WooCommerce hosting provider)
Analytics and advertising providers — such as Google Analytics and the Meta (Facebook/Instagram) Pixel, to help us understand Site traffic and measure the performance of our marketing (see Section 6)
Email marketing platform — if and once we introduce a newsletter, your email address will be shared with our email service provider solely to send the communications you’ve opted into
Legal and regulatory bodies — where required by law, court order, or to protect our legal rights

Any third party we share information with is required to protect it in a manner consistent with this policy.

5. Payment Processing

Payments made on our Site are processed securely through Square, our third-party payment processor, which also supports payment options such as Google Pay at checkout. We do not store your complete credit card or payment account details on our own servers — this information is handled directly by Square in accordance with industry security standards (PCI DSS). For more information on how Square handles your data, please see Square’s Privacy Policy.

6. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to:

Keep items in your shopping cart as you browse
Remember your preferences
Understand how visitors use our Site, through tools such as Google Analytics
Measure the effectiveness of our advertising, through tools such as the Meta Pixel (Facebook/Instagram)

You can disable cookies through your browser settings at any time. Please note that some parts of our Site, such as the shopping cart and checkout, may not function properly if cookies are disabled.

We do not currently respond to “Do Not Track” browser signals.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy any legal, accounting, or reporting requirements. Order and transaction records are generally retained for the period required under Canadian tax and business record-keeping laws.

8. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. This includes using secure (SSL-encrypted) connections for our Site and relying on PCI-compliant payment processors for handling payment information.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Shipping & Service Area

We currently ship within Canada only. Personal information collected through our Site is stored and processed in accordance with Canadian privacy law.

10. Third-Party Links

Our Site may contain links to third-party websites, including our social media pages. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: